Existing Bookings
Show Information


Buying Tickets

On sale dates are posted on the AEG Presents website: and on the websites of our authorised ticket sellers listed here . For up to date Information on all our tours please follow us on Twitter and Facebook.

You can buy tickets online through the venue box office of the relevant event and through any of our authorised ticket sellers listed here. For telephone bookings please see the contact us page on the venue and authorised ticket seller websites.

For each event there is a limit on the number of tickets a person can buy to ensure that as many people as possible have access to tickets. Once you have selected your number of tickets these are then removed from the overall ticket inventory and placed in your basket. As a result there is a time limit within which you must purchase your tickets. If you do not purchase the tickets placed in your basket within this time limit, the tickets will then be released to the overall ticket inventory for other customers to purchase.

For some events, tickets are made available to registered members before they go on general sale to the public, this is known as a presale. Presales are available online only.

For access to the AEG Presents presale, you need to register for our newsletter and tick the opt in box to be sent information by email about the latest events. You will be sent an email when a new event is announced and there will be a link to buy tickets that will become active at the time of the presale. The option to buy tickets will then become available to you.

Presale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of presale tickets to make sure enough tickets are available for general sale.

It means that these tickets are thought to be the best available at that time.  They’re sold on a first come, first serve basis.

Unfortunately once a booking has been made we cannot exchange or cancel your ticket(s) unless the event is cancelled or rescheduled, or in the case of concerts (but not festivals) there is a material change (a ‘material change’ means a change of the headline act).

We understand that you will be disappointed when better tickets become available after your purchase so please make sure you are happy with the location of your seats before booking. This can sometimes happen because customers select tickets but then decide they don’t want them or they do not complete their booking in time and/or new seats are released due to production layout changes.

Unfortunately we only have a limited number of tickets available at each price level and some events can be incredibly popular so sell very quickly.

We understand your disappointment at missing out however with such a high volume of requests for these tickets we hope you can understand why they became unavailable so soon.

We wish you the best luck in getting tickets in the future.

Occasionally certain artists request additional security around the sale of their tickets.  One of the ways this is implemented is through printing the customer’s name on the tickets.  Please carefully check the event information when purchasing a ticketing including the terms and conditions of booking as these can be specific to a certain show or tour.

Disability Access

Please contact the venue box office of the relevant event directly for specific booking information and facilities information. Contact information can be found on each venue’s website.


Ticket agents charge a booking fee to help cover the costs of the services they provide. This includes expenses such as running their websites and contact centre teams and more.

Booking fees will vary from agent to agent with each covering different administration costs on top of the face value price of the ticket. We therefore sell tickets through a number of channels and would advise you to shop around the different official ticket agents to find the best ticket provider for your personal requirements.

Some venues charge a per ticket facility fee or restoration levy. These are often charged to assist in preserving these buildings and improving the customer experience. For specific details please enquire with the venue directly as they set their own fees which will vary between venues.

Official Ticket Sellers

Our authorised ticket sellers are listed here. If you purchased your tickets through one of these agents then it will be a genuine ticket.

If you purchased your ticket through unofficial agents, they may turn out to be fake, stolen or otherwise invalid and you may be refused entry to the event. It is important you always purchase your tickets through official sources.

Existing Bookings

Delivery & Collection

Ticket dispatch for most events occurs between 7-10 days before the event date for security purposes. Please Note: if you still haven’t received your tickets 3 days before the event please contact your point of purchase and have your booking reference number and full name and address on hand to speed up the process.

See ‘Questions about your tickets’

If your tickets are sent for box office collection and you are not attending the event, certain venues may allow for someone else to collect your tickets in exceptional circumstances. Please check with the venue directly.

You will need to contact your point of purchase directly to arrange delivery or collection of the tickets on the event date.

See ‘Questions about your tickets’

A copy of the booking confirmation, the credit/debit card used to make your purchase and a form of valid photo identification to collect tickets.  Valid forms of photo ID are: passport, driver’s license or national identity card for non-UK residents

Point of Purchase


In the first instance please contact your point of purchase for all enquiries relating to your purchase. We have included a list of trusted ticket agents below with associated reference numbers if you are unsure who you purchased your tickets through.

An AXS Booking Reference Number has 3 digits, followed by a dash and then 8 further digits (e.g. 012-3456 7890). For support relating to your AXS booking please contact: 08448 24 48 24 or email: You can also check their FAQ’s at


A Ticketmaster Booking Reference Number has 2 digits, followed by a dash and then a further 5 digits ending in UK (e.g. 12-34567/UK). You can contact Ticketmaster via their website at or by phone on 08444 999 999.



An Eventim Booking Reference Number has 10 digits and usually starts with the digits 10 (e.g. 1012345678). You can contact Eventim via their website at or by phone on 0844 249 1000.


A Gigantic Booking Reference Number will have 4 digits a dash, then 4 digits a dash and a further 4 digits (e.g. 1234-5678-9012). You can contact Gigantic via email: or by phone on 0115 807 7900.



In most cases, Dice tickets come from within the app and Dice do not provide a booking reference number. Once booked, you’ll see the number of tickets purchased and no QR codes are visible. An hour before the show begins, the QR codes will appear so that they can be scanned. You should also be able to swipe between them if you have several tickets.

For support relating to your Dice booking, please email: You can also check their FAQ’s at



A Stargreen Booking Reference Number has 9 digits and usually starts with the digits 100 (e.g. 100123456). You can contact Stargreen by phone on 020 7734 8932. You can also check their FAQ’s at



A Ticketweb Booking Reference Number starts with an ‘M’ and followed by 8 numbers and/or letters (e.g. MABC01DEF). You can contact Ticketweb via their website at or by phone on 0333 234 3873.



A TicketFactory Booking Reference number is an 8 digit random number sequence (e.g. 12345678). You can contact TicketFactory by phone on 0844 338 0338. You can also check their FAQ’s here.


Big Green Coach

A Big Green Coach Booking Reference number starts with BGC followed by 7 numbers (e.g. BGC1234567). For support relating to your Big Green Coach booking, please contact: 08443 245 666 or email: You can also check their FAQ’s at


See Tickets
A See Tickets Booking Reference Number will usually have 8 digits mostly starting with a 3 or 4 (e.g. 34567891). For Customer Support on See Tickets bookings, please visit:



Mark Butler Associates

A Mark Butler Associates Booking Reference number has XXXXXXX. For support relating to your Mark Butler Associates booking, please contact: 020 7603 6033 or email:


Event Travel

An Event Travel Booking Reference number has 6 Digits followed by a dash and 1 digit (e.g. 123456-0). For support relating to your Event Travel booking, please contact: 08444 721 333 or email: You can also check their FAQ’s at


Occasionally there may also be some promotional offers through Groupon, Wowcher or TravelZoo.

WE DO NOT authorise any tickets to be sold through secondary resale platforms.  If you are unsure of a sales channel please do not purchase tickets from an unknown source.


We regret that we cannot exchange or, refund tickets unless the event has been cancelled or rescheduled. This is part of the terms and conditions you agree to when purchasing tickets through your ticket seller.This does not affect your statutory rights.

Please note that terms and conditions apply from your point of purchase and as such you should check these with your ticket agent. To see the AEG Presents terms and conditions, please click here.

Your ticket’s barcode is a unique security code that identifies your ticket to you, the purchaser. Don’t share the barcode of your ticket with anyone, especially online, as it may be used to sell your ticket without your knowledge.  If you want to post a photo of your ticket to let your friends know you’re going, just keep your hand over the barcode so it is not visible.

VIP Packages

For selected shows we offer VIP packages. These special packages include anything from early access to the venue and/or a meet and greet with your favourite act. Please check for list of ticket types at your point of purchase.

Please contact the ticket agent you purchased your package from in the first instance.

See ‘Questions about your tickets’

Details of all package elements are listed on the ticket seller’s website at the point of purchase. Further details will also be sent out from the package provider closer to the event itself.  If you have not received any details one week prior to the event date, please get in touch with your point of purchase who will investigate this on your behalf.

We are sorry to hear you missed out.  There are often limited VIP tickets available for purchase in order to preserve their  exclusivity, and combined with the high demand for these tickets unfortunately some customers may miss out.

VIP Tickets

If you don’t receive your confirmation email immediately after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder.

If you still have not received your confirmation email, or have lost it, please contact your point of purchase directly.

See ‘Questions about your tickets’

If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your booking reference number and full name and address to speed up the process.

Only bookings already made but not yet printed can be altered. Any tickets already printed or posted cannot be altered and will automatically go to the address you provided when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:

1) Old Billing Address
2) New Billing Address
3) Last 4 digits of the card used to make the purchase
4) Booking Reference Number

See ‘Questions about your tickets’

Please contact your point of purchase.  Your options will depend on the ticket agent’s terms and conditions of sale.

Show Information

Can I Bring

All venues have a specific policy on the use of camera equipment. Please check directly with the venue for the specific event in question.

All venues have their own specific policies and is also event dependent, so please check directly with the venue for the specific event in question.

Only the artist’s record company, artist’s management, or artist’s fan club may grant backstage access. AEG Presents does not handle artist access. Occasionally VIP packages may include a meet and greet as part of such package, please check individual event listings on our website for further details of available packages.

If you are planning on bringing a bag any bigger than A5 size to an event please ensure you have checked the venue entry restrictions as well as any artist/event specific communications that you will have received.

Cancelled/Rescheduled Events

Sometimes we have to reschedule a show due to events or circumstances beyond our reasonable control and we apologise for any inconvenience this may cause.

Your tickets will remain valid for the rescheduled show, however if you are unable to  make it to the new date please contact the official ticket agent you purchased your tickets from to claim a refund by the date set out in your rescheduled notification email.

See ‘Questions about your tickets’

Sometimes a show is cancelled due to events or circumstances beyond our reasonable control. We apologise for any inconvenience this may cause. You should contact your point of purchase and they will issue a refund to you.

See ‘Questions about your tickets’


Occasionally the artist will sell merchandise after the event.  Please check the official event page or artist website.

On the day

Please check the venue website for event timings relating to the relevant event.

Directions for most shows can be found on the venue’s official website. Each event detail page shows the venue name as a hyperlink to their official website. Directions may also be available on the official ticketing agent’s website for the relevant event.

Restrictions to Entry

The age limit is posted along with other ticket information on all ticket agent websites; please check them to ensure eligibility.

If you are planning on bringing any of your own food & drink to an event please ensure you have checked the venue entry restrictions, if you have a medical condition please check with the venue directly.


Mailing List

Yes you can subscribe to our newsletter here.


Click the “Unsubscribe” link at the bottom of the email you receive to unsubscribe from our service.

If you would like to know how we process your data, please see our Privacy Policy available on our website at


Contacting an Artist

AEG Presents is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private meet and greets with or on behalf of any artist. We suggest you contact the relevant artist directly through the artist’s official website, Facebook page, or Fan Club online, or contact their agent, publicist, or manager directly. AEG Presents regrets that we cannot assist with these types of enquiries.


Thank you for your interest. All jobs within AEG Europe and AEG Presents are advertised online, which you can access through the link here.

What if my question isnt answered

If you can’t find an answer to your question above, then please head over to our contact form and send us your question.