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We set out below the terms and conditions (“Terms”) that shall apply to your purchase of tickets (“Tickets”) which are sold by or on behalf of AEG Presents Ltd (“we”, “us” or “AEG”) for a particular event (“Event”). When purchasing tickets on www.aegpresents.co.uk, you are limited to a specified number of tickets for each Event. This amount is included on the purchase pages and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Please note that by proceeding to purchase Tickets, you agree to be bound by these Terms. Also, please note that the purchase of Tickets is also subject to the terms and conditions of the relevant venue where the Event is due to take place (“Venue”) and we therefore encourage you to check with the Venue website and/or Venue box office for these terms and conditions.
The Terms are as follows:
- You must produce a valid Ticket to gain entry to the Venue and you must produce that Ticket for inspection upon request at anytime. Failure to produce such Ticket when requested may result in you being removed from the Venue. Please note that there may be additional measures in place to ensure the safety of staff and guests in relation to COVID-19 which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused entry and/or ejected from the Event).
- Right of admission is reserved. Tickets are not transferable unless purchased and transferred through one of our official ticket agents (e.g. AXS Mobile ID Delivery on the AXS platform). Any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.
- Tickets may not be used for any advertising, competitions, contests, sweepstakes, promotions, or used, sold or given away in conjunction with other products or services (such as part of a travel or hospitality package) without the express written permission of AEG in advance. Failure to comply with the foregoing may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.
- We reserve the right to restrict the sale of Tickets to a maximum number per person, per credit card and/or per household and to cancel any Tickets purchased in excess of this number.
- It is your responsibility to check your Tickets and to ascertain the date and the time of the Event and any rearranged Event.
- We are not responsible or liable for any Tickets that are lost or stolen. Removing the Ticket stub will invalidate the Ticket.
- Each Ticket holder has a right to a seat of a value corresponding to that stated on the Ticket holder’s Ticket and we and the Venue reserve the right to provide alternative seats to those specified on the Ticket.
- AEG has the right to replace any items bundled together with Tickets, e.g. food and beverage (“Hospitality Packages”) with an alternative ‘like for like’ item and shall not be obligated to refund or exchange your Hospitality Package.
- In the case of festivals, the artist and performer line-up and all billed attractions at the festival may be subject to change at any time without notice. Your purchase of Tickets is subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control. Once purchased, Tickets and/or Hospitality Packages cannot be exchanged, refunded or returned unless the Event is cancelled (see details below) or, in the case of concerts (but not festivals) subject to a material change (a “material change” shall mean a change of headline act).
- If an Event is cancelled, we will use our reasonable endeavours to notify you as soon as reasonably possible (including notifying you of the details of any re-scheduled Event). If the Event is to be re-scheduled, you will be offered a Ticket (or a Hospitality Package where applicable) for the rescheduled performance of the Event (subject to availability). If you are not able to attend the rescheduled Event or the Event is not rescheduled, we shall give you a refund of the face value of the Ticket (or a Hospitality Package where applicable). If the relevant Event is only partially cancelled (e.g. if it is a multi-day Event and only one day is cancelled), we shall give you a partial refund corresponding to the proportion of the Event cancelled. If you wish to claim such a refund, please contact your point of purchase. Tickets and/or Hospitality Packages cannot be exchanged or refunded after purchase other than in accordance with this clause. If it becomes impossible or impractical for us to dispatch your Tickets to you in accordance with the details for your initial order, we must reserve the right to change the method of dispatching your Tickets, to ensure that you receive them safely. If we do elect to change the method of dispatch, we shall inform you in advance.
- If an error is made in the price of Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either: (a) reconfirm your Ticket order at the correct price; or (b) cancel your Ticket order and receive a full refund from us.
- Neither we nor any other party shall have any liability to you beyond the face value of the Ticket and the relevant booking fee.
- The following restrictions will apply to your attendance at the Event and your breach of any of these may lead to you being ejected from the Venue (and any items that are confiscated will not be returned):
- crowd surfing and moshing are prohibited;
- there are to be no pass-outs or re-admissions after entry;
- no food or drink is permitted to be brought into a Venue or illegal substances including new psychoactive substances (commonly known as ‘legal highs’) and/or other drugs considered to be unsafe are permitted to be brought into the Event;
- please note that in seated areas, other members of the audience may stand-up during the event;
- animals, with the exception of assistance dogs, are not permitted in the Venue
- smoking is not permitted in the Venue;
- the unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may confiscated and any tapes or films destroyed; and
- laser pens, inappropriate signs and branded items are prohibited;
- no starting fires, involvement in or throwing items into a fire;
- air horns, selfie sticks, bicycles, cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-vis, klaxons; and other similar items capable of making loud noise, , scooters, skateboards or cans, spray cans are prohibited and any other items which we consider to be unsafe or pose a risk to public safety and/or security;
- golf umbrellas, parasols and the like, tables, chairs, seats and walking stick seats/ seat sticks are not permitted.
- Efforts will be made to admit latecomers at an appropriate break in the performance of the Event.
- In order to facilitate the security, safety and comfort of all patrons, the Venue reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to confiscate items which may cause danger or disruption to the event or other patrons or are in breach of these Terms and/or to refuse admission and refund the Ticket face value if it has reasonable grounds to do so.
- Ticket holders maybe ejected from the Venue if, in the reasonable opinion of AEG or the Venue, the Ticket holder is a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the event or may cause damage, nuisance or injury. Examples include being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, under-age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or in breach of any of these Terms or the terms and conditions of the Venue.
- Please note that CCTV and film cameras maybe present at the Venue. By purchasing Tickets and attending the Event, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.
- If the Event is an outdoor event, please bring suitable outdoor clothing. No refunds will be given due to inclement weather.
- Any Tickets brought from unauthorised agents or third parties are not valid and admission to the Event will not be permitted. All Tickets remain the property of AEG at all times and constitute a personal revocable license from AEG to you which may be withdrawn by AEG and admission refused at any time upon refunding the printed purchase price of the Ticket.
- Neither we nor the Venue can accept responsibility for any personal property.
- All children attending an Event must be in possession of a valid Ticket. Events maybe age-restricted and it is the responsibility of the Ticket holder to check before purchasing. In any case, unless indicated otherwise, children 14 years of age and under must be accompanied by a responsible adult.
- If you experience any problems at the Event, please contact a steward or duty manager as it may not be possible to resolve issues after the Event.
- In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
- Please note that loud music can damage hearing.
- All Events are subject to obtaining the relevant licences.
- When purchasing alcohol at the Venue, if you appear to be under the age of 21 you may be asked for proof of age.
- Official merchandise is only available from outlets within the Venue. Please be aware of unofficial traders offering inferior goods.
- These Terms shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.
All social media competitions (the “Competitions”) operated by AEG Presents Ltd (“AEG”) are governed by these terms and conditions (the “Terms”).
Entrants agree that they have read and understood these Terms and by entering into the competition they agree to be bound by them together with such other terms set out in the relevant competition.
1. The opening and closing dates for entries are as specified on the relevant competition (the “Opening Date” and the “Closing Date”).
2. This competition is open to residents of the UK only (unless otherwise specified in the terms of the relevant competition), aged sixteen (16) and over at the time of entry, excluding employees and immediate relatives of employees of AEG and its parents, subsidiaries or affiliated companies or any other person professionally connected with this competition.
3. One (1) entry per person. AEG reserves the right to discount multiple entries from the same IP address.
4. Depending on the relevant competition, the winner will be decided by a judging panel made up of representatives from AEG, or the first entry randomly drawn after the Closing Date from all correct entries received.
5. One (1) first prize winner will be selected or drawn, save where the relevant competition has stated there will be multiple prize winners.
6. The prize is for the relevant competition and is as stated in the competition.
7. For the avoidance of doubt, the prize does not consist of anything other than expressly set out in the relevant competition and no additional costs (including, without limitation, travel, spending money) are included.
8. The winner of the prize is responsible for all applicable taxes and expenses not specified in the prize description.
9. The winner will initially be notified through social media as soon as practicable and will subsequently receive written confirmation and full details of the prize by email.
10. In the event that AEG cannot for any reason contact the winner within three business days their decision or of the prize draw, AEG reserves the right to select or draw another winner.
11. AEG’s decision is final with respect to any aspect of the competition, including the determination of any winner of the prize. No correspondence will be entered into.
12. AEG reserves the right to select an alternative winner in the event that AEG has reasonable grounds for believing that a selected winner has contravened or intends to contravene any of these Terms.
13. AEG will not consider and may remove any entries that they consider to be offensive, unsuitable or to have been submitted on behalf of another person without their permission.
14. The winner maybe required to provide a written acknowledgement of acceptance of all relevant Terms of the competition, along with parental or a legal guardian’s signature, where the winner is under eighteen (18), prior to receiving their prize.
15. AEG does not accept responsibility for entries lost, delayed, misdirected, damaged or undelivered. Incomplete and/or illegible entries will be disqualified. AEG shall not be responsible for technical errors in telecommunications networks, Internet access or otherwise preventing entry to any competition.
16. The prize is as stated in the relevant competition and is non-transferable. No cash alternatives will be offered. If due to circumstances beyond AEG’s control AEG is unable to provide any stated prize, AEG reserves the right to award a substitute prize of equal value. All prizes are subject to the additional terms and conditions of the manufacturer or supplier.
17. By entering the competition, Entrants acknowledge that they and/or their entries maybe required to be used in publicity without further consent or payment in accordance with these Terms. Such publicity may include without limitation the entrant’s name and/or likeness, voice, photographs and/or video footage of the entrant, biographical information provided by the Entrants and/or any statement made by them concerning the competition and/or the prize(s). Entrants agree that any or all such elements maybe used by AEG in any and all media in perpetuity throughout the world as AEG in its sole discretion sees fit.
18. AEG shall not be liable to the winner and/or the winner’s guest and/or parents/legal guardians for any loss or damage howsoever caused (whether in contract, tort or statutory duty or otherwise) arising out of or in connection with the competition and/or prize other than death or personal injury caused by negligence of AEG and/or AEG’s personnel and/or deceit or fraud.
19. AEG shall not be liable for any delay in performing or partial or total failure to perform any of its obligations to the winner and/or the winner’s guest and/or parents/legal guardians under these Terms if such delay or failure is caused by circumstances beyond its reasonable control including without limitation delays, changes, disruptions, cancellations, diversions or substitutions howsoever caused including without limitation as a result of war, terrorist action or threatened terrorist action, strikes, hostilities, civil commotions, accidents, fire, flood, inclement weather or natural catastrophes or arising without limitation out of or in connection with the activities of third party event organisers. For the avoidance of doubt, the affected winner and/or the winner’s guest and/or parents/legal guardians shall be solely liable for any additional costs incurred as a result.
21. All Entrants agree to be bound by these Terms, which maybe amended or varied at anytime by AEG on notice.
22. These Terms shall be governed by and construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction in relation to any disputes arising therefrom.
23. Any queries regarding the relevant competition should be addressed to: AEG Presents Ltd, 240 Blackfriars Road, London SE1 8NW.