AEG Presents Limited (“AEG Presents”) is committed to respecting your privacy. The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
This Privacy Notice applies to you if you visit an event, tour or festival promoted or organised by AEG Presents (our “Events”), purchase a ticket for one of our Events, purchase one of our services, r use our products or services, over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “ Services”) or supply products or services to us, or enter into an agreement with us. This Privacy Notice does not apply to our processing of your personal data within the context of a past, current, or future employment relationship.
AEG Presents promotes tours, festivals and events and is a live entertainment company owned by Anschutz Entertainment Group, Inc. and its subsidiaries (“Our Group”).
If you have any comments or questions about this Privacy Notice or our data processing practices, please email them to us at email@example.com. You can reach our Data Protection Officer at firstname.lastname@example.org or, alternatively, send by recorded post for the attention of the Data Protection Officer at AEG Presents, 240 Blackfriars Road, London SE1 8NW.
We may collect and use the following categories of personal data:
We will receive your personal data when you provide them to us yourself or when you use or purchase one or more of our Services.
We also receive personal data about you from third parties. Third parties who provide us with personal data about you include:
All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Notice. We, or data processors acting on our behalf, may process your personal data as follows:
We will collect and aggregate on an anonymous basis information about you, your spending and use of our Services with information about other users of the Services in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to the third parties referred to in the section below, such as partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.
We will share your personal data with other companies in Our Group.
We will share your personal data with data processors and other third parties that help us to provide the Services. Any data processors and other third parties with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any data processors and other third parties with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Notice and applicable laws.
If you have consented, we will share your personal data with other trusted third parties, for example the artists, promoters or sponsors we work with, so that they can use your personal data for marketing or promotional purposes by sending you information about related products or service that may be of interest to you.
We will also disclose your personal data to third parties in the following circumstances:
Save as expressly detailed above in this section, we will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent.
Your personal data may be transferred to and processed in a location outside of the United Kingdom.
In particular, your personal data may also be processed by staff operating in the United States or outside the United Kingdom working for us, other members of Our Group, data processors and other third parties. Such staff may be engaged in, among other things, the provision of our Services to you, the processing of transactions and/or the provision of support services.
For some countries and territories such as the European Union, the government has issued adequacy regulations. Personal data transferred to or processed in those countries will enjoy a level of protection that is essentially equivalent to the United Kingdom.
Other countries may not have laws that protect your privacy rights as extensively the United Kingdom. However, if we do transfer your personal data to those countries, we will put in place appropriate safeguards to ensure that your personal data are properly protected and processed only in accordance with this Privacy Notice. Those safeguards may include imposing contractual obligations of adequacy, supplementary technical measures, or requiring the recipient to subscribe to or be certified with an ‘international framework’ of protection.
You can obtain more information about the safeguards we put in place by contacting us at email@example.com.
We will normally retain your personal data for as long as necessary to fulfil the purposes for which they are being processed. This will generally be as long as you use our Services and for up to two years after your last use of our Services or your last interaction with us (for example, the last time you opened an electronic communication from us or visited one of our websites).
However, in some circumstances we will retain your personal data for a shorter period, including:
We will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.
We may combine any personal data about you that we receive from you, from other companies in Our Group, and from third parties in order to create marketing profiles.
Marketing profiles include personal data such as information about Services you have used or purchased previously, information about when you have visited one of our Events in the past, demographic data and data from your social media profiles.
For example, we may analyse the personal data of people who have purchased tickets for a particular future event that we are promoting or organising and then compare them with other people in our database. If we identify people in our database who have similar personal data to the original purchasers, we may then target marketing about that event to the new people we have identified in our database, for example by sending direct marketing emails. We may conduct the profiling and send the direct marketing emails automatically.
We conduct these automated decision-making and profiling activities for our legitimate interests in providing the Services and ensuring they operate in a commercially suitable way which is tailored to your use and interests.
We will ensure that the automated decision-making and profiling does not produce legal effects concerning you or similarly significantly affects you.
To the extent set out by applicable data protection laws, you may contact us by email at firstname.lastname@example.org at any time, to:
Your request should include your name and your email address. We may request proof of your identity to ensure that these rights are only exercised by the individuals to whom the personal data belong. Please allow at least seven working days for us to process your request.
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.
You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email or by adjusting the push message settings for the mobile application.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at email@example.com.
The consequence of you withdrawing consent might be that we cannot do certain things for you. Withdrawing your consent has no effect on any prior processing of your personal data.
You may make a complaint to a supervisory authority for data protection matters. If you live in the United Kingdom, this would be the Information Commissioner’s Office (https://ico.org.uk/). If you live in a country that is a member of the European Economic Area, you may complain to the supervisory authority in your country. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.
We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls, anti-virus and anti-malware software and other information security technology solutions. When we transfer your personal data to third parties we use encryption tools to keep your personal data secure.
We cannot guarantee the security of your personal data when you transmit it to us using insecure transmission methods such as email. Once we have received your personal data, we will use appropriate procedures and security features to prevent unauthorised access.
Where a password is required to access one of our Services, you are responsible for keeping this password confidential. When setting a password, you are responsible for choosing a secure one. We ask you not to share a password with anyone. We will never ask for your password.
We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications may not be under our control. We are only responsible for the privacy practices and security of our Services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.
Cookies and web beacons are used by us and third parties for the following purposes:
The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Notice, except as required by law.
To the extent required by current data protection laws, your consent will be required before cookies and other tracking technologies are employed unless they are strictly necessary to provide the Services.
We reserve the right to change our Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Notice and can update your preferences if necessary.
This Privacy Notice was last updated on 28 December 2022.
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