FAQs

You can buy tickets online, via telephone, through the venue box office and through any of our authorised ticket sellers listed here

Contact the venue Box Office directly for specific booking information and facilities information.

Ticket agents charge a booking fee to help cover all the costs of the whole ticket buying process. This includes expenses such as the credit/debit card processing services, merchant fees, the distribution costs, the installation and maintenance of computer hardware and software, customer services, labour costs and more.

For each event there is a limit on the number of tickets each person can purchase to ensure that as many people as possible have access to tickets. Once you have selected your number of tickets these are then removed from the overall ticket inventory and placed in your basket. As a result there is a time limit within which you must purchase your tickets. If you do not purchase the tickets placed in your basket within this time limit, the tickets are then returned to the overall ticket inventory for other customers to purchase.

Unfortunately once a booking has been made we cannot exchange or cancel the ticket unless the event is cancelled or postponed or the event information has significantly changed.

In the first instance please contact your point of purchase for all enquiries relating to your purchase. We have included a list of trusted ticket agents below with associated reference numbers if you are unsure who you purchased your tickets through.

AXS www.axs.com
An AXS Booking Reference Number has 3 digits, followed by a dash and then 8 further digits (e.g. 012-3456 7890). For support relating to yourAXS booking please contact: 08448 24 48 24 or email: supportuk@axs.com. You can also check their FAQ’s at www.axs.com/support.
See Tickets www.seetickets.com
A See Tickets Booking Reference Number will usually have 8 digits mostly starting with a 3 or 4 (e.g. 34567891). For Customer support on See Tickets bookings please visit: www.seetickets.com/customerservice.
Ticketmaster www.ticketmaster.co.uk
A Ticketmaster Booking Reference Number has 2 digits, followed by a dash and then a further 5 digits ending in UK (e.g. 12-34567/UK). You can contact Ticketmaster via their website at www. Ticketmaster.co.uk/help or by phone on 08444 999 999.
Gigantic www.gigantic.com
A Gigantic Booking Reference Number will have 4 digits a dash, then 4 digits a dash and a further 4 digits (e.g. 1234-5678-9012). You can contact Gigantic via email: customerservices@gigantic.com or by phone on 0115 807 7900.

Please note that terms and conditions apply from your point of purchase and as such you should check these with your ticket agent. To see the AEG Presents terms and conditions, please CLICK HERE.

If you don’t receive your confirmation immediately email after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder. 
If you still haven’t received your confirmation email, or have lost it, please contact your point of purchase directly.

Ticket dispatch for most events occurs 7-10 days before the event date for security purposes. Please Note: If you still haven’t received your tickets 3 days before the event please contact your point of purchase and have your Order Reference Number and full name and address on hand to speed up the process.

If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your Booking Reference Number and full name and address to speed up the process.

Only bookings already made but not yet printed can be altered. Any tickets already printed or posted out will not be altered and will automatically go to the address you provided to us when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:
1) Old Billing Address 
2) New Billing Address 
3) Last 4 digits of the card used to make the purchase
4) Booking Reference Number

If your tickets are set for box office collection and you are not attending the event, certain venues may allow for someone else to collect your tickets in exceptional circumstances. Please check with the venue directly.

You will need to contact your point of purchase directly to arrange delivery or collection of the tickets on the event date.

For selected shows we offer VIP packages. These special packages include anything from Early Access into a venue to Meet and Greets with your favourite act. Please check for list of ticket types at purchase point. 

Please contact the ticket agent you purchased your package from in the first instance. 

Please call the ticketing agent for the cancelled or postponed event to receive a refund or exchange for that event. Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

Directions for most shows can be found on the venue’s official website. Each event detail page shows the venue name as a hyperlink to their official website. Directions may also be available on the official ticketing agent’s website for the relevant event.

Please check the venue website for event timings relating to the relevant event.

All venues have a specific policy on the use of camera equipment. Please check directly with the venue for the specific event in question.

Only the artist’s record company, artist’s management, or artist’s fan club may grant backstage access. AEG Presents does not handle artist access. Occasionally VIP packages may include a Meet and Greet, please check individual event listings on our website for further details of available packages.

AEG Presents is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private Meet and Greet with or on behalf any artist or festival. We suggest you contact the relevant artist directly through their official website, Facebook page, or Fan Club online, or contact their Agent, Publicist, or Manager directly. AEG Presents regrets that it does not have the ability to help locate contact information for an artist.

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