12 July Hyde Park

Coming to the event?

Friday 12 July
Two of the greatest musicians of all time on one HISTORIC night: BOB DYLAN and NEIL YOUNG.

Supported by Laura Marling, Cat Power and Sam Fender, Boy Azooga, Vista Kicks, Adia Victoria, Hardwicke Circus and Big Society!

SET TIMES:

Great Oak Stage
20:30 to 22:15  -  BOB DYLAN
18:00 to 19:45  -  NEIL YOUNG
16:45 to 17:30  -  Laura Marling
15:30 to 16:15  -  Cat Power
14:15 to 15:00  -  Sam Fender

North Stage
17:30 to 18:00 - Adia Victoria
16:15 to 16:45 - Vista Kicks
15:00 to 15:30 - Boy Azooga

Summer Stage
17:30 to 18:00 - Big Society
16:15 to 16:45 - Flyte              
15:00 to 15:30 - Hardwicke Circus

Event Description:

Bob Dylan’s impact on popular music and culture is immeasurable. The recipient of the Presidential Medal of Freedom and the 2016 Nobel Prize in Literature, he is responsible for some of the most influential albums of all time, such as ‘The Freewheelin’ Bob Dylan’, ‘Highway 61 Revisited’, and ‘Blonde on Blonde’. He continues to be vibrant and on the cutting edge, Bob Dylan has received 10 GRAMMY Awards (including wins for Love And Theft, Modern Times and the Album of the Year GRAMMY for Time Out of Mind), as well as the Academy Award for Best Original Song for ‘Things Have Changed’ in 2002.

Neil Young remains the only artist of the rock era to compare to Dylan. Classic albums like ‘Harvest’, ‘After The Goldrush’ and ‘On The Beach’ are some the best in the whole genre. But Young remains hugely relevant and prolific, releasing 2 albums within months of each other in 2017/2018, as well as a stream of archive albums from classic live shows over the years, underlining his incredible live legacy. This time, he brings Promise of the Real, with whom he recorded 2017’s album ‘The Visitor’, their second studio album together and this year released the soundtrack album ‘Paradox’.  The band features Willie Nelson’s sons Lukas and Micah.  They also star in Bradley Cooper and Lady Gaga acclaimed new movie ‘A Star Is Born’, with Lukas as musical consultant.

This concert will be a unique occasion, perhaps never to be repeated. Considered the greatest songwriters of their generation, their contribution to the history of rock music puts them above even their most legendary peers.

Event Information:

This section aims to give you all the general information you need about Hyde Park; from dates and timings to facilities, restrictions and prohibited items. 

The main points to be aware of are:

  • There is no re-admission to Hyde Park after entry. Please plan ahead because once you’re in, you’re in!
  • This is a fully standing event
  • Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.
  • No food or drink is permitted to be brought into Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).
  • We will not allow large bags into Hyde Park but you will be permitted to take small bags in with you. We class small bags as no larger than 35cm x 40cm x 19cm. 

Banners and Flags - Customers should note:

  • Banners are permitted up to A1 in size
  • Banners that have battery-powered fairy lights on them will be permitted
  • Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.
  • Wood/MDF etc is not acceptable
  • Banners or flags cannot have flag poles on them
  • Customers should please respect other fans and not compromise their enjoyment of the show with their signs or banners. - Final decision on the suitability of signs and banners rests with the stewards team at the event entrances

EVENT DATE & TIMINGS – 2019

  • July 12 Hyde Park will take place on Fri 12th July, 2019
  • The headline act for each concert day will be Bob Dylan and Neil Young on The Great Oak Stage. Daily schedules will be made available closer to the event date.
  • There is no re-admission to concerts after entry
  • The Box Office, which is located on Serpentine Road, will close at 8pm each night.
  • Last entry to each event will be at 8.30pm


FURTHER EVENT TIMINGS WILL BE POSTED AS CONCERTS GET ANNOUNCED

DISABILITY ACCESS

Download your copy of the Disability Access FAQs here: Word or PDF.

Download your easy-read version of the Access Facilities document here: Word or PDF.

Listen to the Audio Version of the Access Facilities here.

Download your copy of the Accessibility Map here.

Attitude is Everything - Gold

Our aim is to make sure that the event is fully accessible to anyone who wants to attend. In 2013 we were proud to be awarded the Silver Level of the Charter of Best Practice by Attitude is Everything, a charity that improves deaf and disabled people’s access to live music. This is the first time a UK event has received the award in its first year. In 2019 we are thrilled to have been awarded Gold Status from the Charter of Best Practice, the highest award available.

TICKET TYPES AND PASS COLLECTION

The accessible areas at July 12 Hyde Park are open air with very little shade so please bear this in mind when booking.

The following facilities are available only when booked in advance, with valid proof of disability and subject to availability.

Viewing Platform at The Great Oak Stage (Main Stage)

This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Viewing area is not suitable; and their PAs if required. 

Ticket includes:

  • A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
  • A reserved place on the Viewing Platform at the Main Stage
  • An unreserved space on other stage Viewing Platforms (subject to availability)
  • General Admission entry through the dedicated Accessible Entrance
  • Access to an extensive range of bars, food concessions in the main arena
  • Use of accessible toilets, which are located at every toilet block at the event
  • Chairs on the platforms will be provided with priority for customer requiring these

A customer and PA pass providing access to the above will be provided at the Access Customer Service Hub on showing your ticket. This is located inside the event by the entrance to the Main Stage Viewing Platform. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities. Once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show. Please see below for full instructions on how to submit your evidence. You will need your order number to complete this process.


Ground Level Viewing Area at The Great Oak Stage (Main Stage)

This is a hard standing, ground level area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time.  
There will not be an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up. 

Ticket includes:

  • A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
  • A reserved place on the Ground Level Viewing Area at the Main Stage
  • An unreserved space on other stage Viewing Platforms (subject to availability)
  • General Admission entry through the Accessible Entrance
  • Access to an extensive range of bars, food concessions in the main arena
  • Use of accessible toilets, which are located at every toilet block at the event
  • Chairs on the platforms will be provided with priority for customers requiring these

A customer and PA pass providing access to the above will be provided at the Access Customer Service Hub on showing your ticket. This is located inside the event by the entrance to the Main Stage Viewing Platform. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities. Once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show. Please see below for full instructions on how to submit your evidence. You will need your order number to complete this process.

Personal Assistant Pass for Viewing Platform / Ground Level Viewing Area (Main Stage)

  • This pass is limited to one per paying customer and is provided free of charge at the time of booking event tickets for the two accessible areas listed above
  • The pass is issued at the Accessible Customer Service Hub, located inside the event on presenting the Personal Assistant Ticket
  • The Personal Assistant pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party

Personal Assistant Pass for any other ticket type

If you wish to book a free Personal Assistant pass for any other ticket type, such as the VIP Garden, this is always an option (subject to availability), but please note that this can only be done via phone/email using the below contact details.
 

BOOKING PROCESS


To book the above accessible ticket types please click on your selected show below:

12th July - Bob Dylan and Neil Young
(Please note that the accessible viewing areas are sold out for this show. If you wish to be added onto the waiting list and /or you wish to book a free PA pass for any other ticket type (such as Primary Entry or the VIP Garden) this can be done via phone/email using the contact details below.)

Please note that if you wish to book a free PA pass for any other ticket type (such as the VIP Garden) this can only be done via phone/email using the below contact details.

As our accessible facilities are limited, and we prioritise them for guests with long term disabilities.  Therefore, they are not generally available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day please go to the dedicated Access Hub for assistance.

PLEASE NOTE THAT IF THE ACCESSIBLE AREAS ARE SOLD OUT FOR YOUR CHOSEN SHOW (OR YOU DO NOT REQUIRE THE ACCESSIBLE AREAS) – YOU ALWAYS HAVE THE OPTION OF BOOKING A FREE PA PASS FOR ANY OTHER TICKET TYPE (SUBJECT TO AVAILABILITY), BUT PLEASE NOTE THAT THIS CAN ONLY BE DONE VIA PHONE/EMAIL USING THE BELOW CONTACT DETAILS. 

CONTACT US


If you require further assistance with booking tickets or the information required cannot be found on any web pages:

By phone:

  • Please call our dedicated phoneline on:  0844 824 0300 (18001 0203 481 55 06 For Typetext). Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm. Calls to this number are charged at standard rate of 7 pence per minute plus your operator’s access charge.   (Calls are chargeable at a local rate from both UK landlines and mobile phones). Note that there may be a longer wait time on these lines during peak hours
  • If you are happy for someone to call you back within 24 hours please call 02077577853 and leave a voicemail with your name, contact number and summary of access query. Please note this call back service is for access queries only

By e-mail:

  • You can also contact us by e-mail on [email protected], please note that it might take up to 48 hours to respond

If the event is in 3 days or less, please call us on the telephone number above.
 

VALID PROOF OF DISABILITY & SUBMITTING SUPPORTING DOCUMENTS IN ADVANCE 

Proof of disability is required to provide you with access to the above booked facilities and /or your PA ticket.

Our system ensures that, once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show.

Please fill in the Supporting Document Form here for full instructions on how to submit your evidence. You will need your order number to complete this process.

The closing date for submitting evidence in advance is Friday 7th June 2019 (four weeks prior to the first show). If you have not submitted evidence by this date you will be required to show evidence once you reach the event.

If you submitted evidence for a Hyde Park show in 2018 and agreed to join the access database then you will not need to resubmit evidence until 2021.

The following are recognised as a valid proof of disability:

  • Front page of DLA letter (no specific rate required)
  • Front page of Attendance Allowance letter (no specific rate required)
  • Receipt of Personal Independence Payment (PIP)
  • Evidence that registered severely sight impaired (blind)
  • CredAbility Access Card – + 1 category requirement
  • Recognised Assistance Dog ID card 

We will review an application without the recommended evidence on a case-by-case basis.
 

BLUE BADGE CAR PARKING

Hyde Park’s Blue Badge Parking is only available when you book your ticket, must be pre-booked, and is subject to availability. ​

Important notes:

  • The Blue Badge Parking ticket is limited to one per paying customer, subject to availability.
  • It is provided free of charge at the time of booking event tickets
  • The Blue Badge Parking ticket is valid with presentation of a blue badge, matching Photo ID and event ticket on arrival. If you arrive without this documentation you may be refused entry to the car parking area
  • This car park will be located to the west of the event site. The exact location and full arrival information will be sent out closer to the event date
  • An accessible buggy service for those requiring this will operate to transport customers to and from the blue badge car park to the dedicated accessible event entrance. The service will begin 1 hour before doors and will continue at the end of the show until all customers have left. For safety reasons there may be a waiting time of up to 30 minutes at the end of the event for this service while the main egress takes place
  • An arrival form will be sent out to all Blue Badge ticket holders in advance of the shows – this must be completed and submitted before arrival. Full details will be listed on the form


For additional parking spaces closer to the event site you may wish to consider Q-Park on Park Lane.

More information on other Blue Badge Parking locations in the surrounding area please check the details can be found on the Westminster website or via 020 7641 6000.

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SITE DESCRIPTION & LOCATION

July 12 Hyde Park takes place on the Parade Ground on the East Side of Hyde Park. The area is predominantly grass, with limited hard standing pathways. In the event of bad weather, mud and puddles are likely. Information about the location of the event in Hyde Park can be found at the royal parks website, as well as further information about the park itself.

All access to the site entrances is along level hard standing paths apart from a gentle gradient from Serpentine Road to the Accessible Entrance.

There are tarmacked paths from the Accessible Entrance all the way to the Viewing Platform / Ground Level Viewing Area, although accessible ticketholders can also choose to enter through the North or South Entrances

Viewing Platform & Ground Level Viewing Area - to - nearest general admission Bar = 130m
Viewing Platform & Ground Level Viewing Area - to - Nearest general admission Food vendors = 200m

 

PUBLIC TRANSPORT INFO

July 12 Hyde Park takes place on the Parade Ground on the East side of Hyde Park. The postcode of the event is W2 2UH. Please refer to the Royal Parks Map.

The central London location of our event means that we are well served by the public transport network and as part of our sustainability plan we urge you to use public transport where possible or even walk. Use TFL’s Journey Planner and check which entrance applies for your ticket type closer to the event.

Underground/Main Line Train Stations

Tubes: Marble Arch, Hyde Park Corner, Bond Street, Knightsbridge, Green Park (step-free access), Lancaster Gate

Tube & Main Line Trains: Paddington and Victoria

Please note that after the event some stations may temporarily close some entrances due to the large numbers of people. In this case a steward can advise on alternative entrances or how long the wait time will be until the entrance reopens.

Buses

Marble Arch : 26, 7, 10, 16, 23, 30, 36, 73, 74, 82, 94, 98, 137, 148, 159, 159, 274, 390, 414, 436

All TFL buses have level access and are able to accommodate one wheelchair user.
 

TRAVEL DISTANCES

Marble Arch – to – Accessible Entrance: 660m (8min)

Hyde Park Corner Tube – to – Accessible Entrance: 1130m (14min) along level hard standing path

Knightsbridge Tube – to – Accessible Entrance: 970m (12min)

Green Park Tube (step free) – to – Accessible Entrance: 1800m (23min)
 

ACCESS FACILITIES – GETTING TO THE EVENT
 

 

The Accessible Entrance
A dedicated accessible entrance for major ticketed events, this is a priority entrance for those with accessibility tickets only.   Please note this is on the West of the site so may be a longer distance to travel depending on where you enter Hyde Park, however this entrance offers a hard standing path along the event perimeter and then inside the event to the Viewing Platform and Ground Level Viewing Area.

Please note that accessibility tickets can also enter via any of the general admission entrances, and there is a 1.2m wide or greater entrance lane at each.

Box offices
A lowered counter for wheelchair users will be available at the box offices.  All box offices are located at the south of the site on Serpentine Road next to the Bandstand. Each box office has an induction loop for those who use them.
 

ACCESS FACILITIES – INSIDE THE EVENT

Download your easy-read word or PDF copy here 

Access Manager
Our Access Manager will be the main point of contact for all customer access queries and Is based at the dedicated Access Customer Service Hub, near the entrance to the Accessible facilities. This will be clearly signposted on site and highlighted on the event map. He will also be contactable on radio during the event.

Viewing Platform at The Great Oak Stage (Main Stage)
This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable; and their PAs if required. This is only available when pre-booked, subject to availability and only valid with proof of disability. 

Ground Level Viewing Area at The Great Oak Stage (Main Stage)
This is a hard standing area for disabled customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time.  Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as seated there will be customers in front of the Ground Level Viewing Area who are likely to be standing up. This is only available when pre-booked, subject to availability and only valid with proof of disability. 

British Sign Language (BSL) Performance Interpreter
BSL Performance Interpreters will be available for all acts on the Great Oak Stage (main stage) across all six shows. As of 2019 this will be provided as standard and customers do not need to request this. The BSL Interpreters for the main stage performances will be based next to the side of the main stage (on the right side of the stage if you’re facing it). To get the area where to the interpreter is located in order to see them face-to-face please visit the Accessible Customer Service Hub on arrival to the event (located by the entrance to the main stage Viewing Platform). From here one of the access team will be able to ensure you and a friend can get the right wristband to get to the area where the interpreter is located. This hub can be found on the customer map which will be made available closer to the event date.

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Accessible toilets
Accessible toilets with hand washing facilities are located at each of the toilet blocks and at the Viewing Platform/Ground Level Viewing Area.  Please note that you will require a radar key to gain access to some of the accessible toilets. Keys will be held by toilet supervisors at the location of each of the accessible toilets, the Accessible Customer Service Hub and the Welfare Tent.  

Changing Places Unit
As in previous years, there will be a Changing Places Facility and hoist situated at the sanitation block nearest to the Viewing Platform/Ground Level Viewing Area.

Charging points for power chairs
These are available at the Viewing Platform

Lowered counters
There will be lowered counters where possible at bars, merchandise stands, and some food outlets. Provisions will be made where lowered counters are not available.

Hearing (Induction) Loops
These are located at one of the Box Office windows and Accessible Customer Services Hub and limited bars locations, they will be identified by a sticker.

Merchandise
Merchandise can be produced in alternative formats within a reasonable time frame.  Please email your request to [email protected].

Quiet space
This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent in the North of the site.

Hidden Disabilities
We understand that a hidden disability is not immediately apparent. If you would like support or advice inside Hyde Park our Access Manager will be the main point of contact and is based at the dedicated Access Hub, near the entrance to the Accessible facilities. Or please contact us in advance with your questions via [email protected].

A dog spending area for assistance dogs
If you require dog spending area on site please email your request within a reasonable time frame to [email protected].

Other questions around accessibility?
Please contact us in advance via [email protected] if you have high dependency needs or any other enquiries which are not answered on the website: we will do our best to support your visit.
 

MEDICATION

Please bring any medication that you would normally take and tell your friends about any allergies that you have.  Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.
 

STROBE LIGHTING

Please note that it is likely that most acts performing on the Great Oak stage will use strobe lighting as part of their performance.
 

ATTITUDE IS EVERYTHING


attitude.jpeg

 

Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.

Having begun as a pilot project in 2000, Attitude is Everything is now a fully independent charity and part of Arts Council England’s National Portfolio of Organisations. They encourage events producers to go beyond the legal obligations set out in the Equality Act and implement best practice, providing a fair and equal service to their Deaf and disabled customers.

Attitude is Everything support the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice. The ethos of the Charter is that Deaf and disabled people should be as independent as they want to be at live music events and over 100 venues and festivals have already signed up.

www.attitudeiseverything.org.uk
www.twitter.com/attitudetweets
www.facebook.com/attitudeiseverything

 

BECOME A MYSTERY SHOPPER

The Attitude is Everything Charter of Best Practice encourages live venue promoters to publicly show their commitment to improving access, and is assessed by a nationwide team of Mystery Shoppers.

To become a Mystery Shopper, you can either register online, or [email protected] to request the forms and more information.

BOX OFFICE TIMINGS

These will be made available closer to the event date

EVENT FACILITIES & SERVICES

Paying at Hyde Park - Card payment, Contactless payment and Cashpoints
ALL bars, food traders and concessions accept Chip & PIN payment as well as contacless payment (up to £30) and this is the quickest and most efficient way of paying - so there is no need to bring cash to the event!

If however you require cash there are cashpoints available at the north of the site. These cashpoints accept credit cards and foreign cards. Please note that there will be a charge for each withdrawal in addition to any account provider charges.

• Box office ticket collection
If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

• Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.

Customer Service Information Hubs
Customer Service Information Hubs are located throughout the site and run by uniformed members of the Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

Customer Welfare and First Aid provision
Welfare and First Aid provision is at the North of the event and operated by our trained and experienced staff.  Both services are open during event hours and all visits are logged and recorded.

Food & Drink
We have a wide range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of taste-bud teasing artisan traders, producers and restaurateurs. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies.

Toilets
Flushable toilets with handwash facilities are available throughout the site. Accessible toilets are available at each toilet block.

Nappy Changing Facilities
Nappy changing facilities are situated at each of the event toilet blocks.

Left Luggage / Cloakroom
There are no luggage facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for £6 for up to 24 hours (insured up to £750). Use the code HYDEPARK for 10% off: listed here. Locations within walking distance of festival. 

Funfair
Hyde Park often offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

• Merchandise
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Seating and Shade
There are some places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the VIP Garden (which is accessible only to customers who purchase tickets for that area). We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

• Medication Storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.

• British Sign Language (BSL) Performance Interpreter
BSL Performance Interpreters will be available for all acts on the Great Oak Stage (main stage) across all six shows. As of 2019 this will be provided as standard and customers do not need to request this. The BSL Interpreters for the main stage performances will be based next to the side of the main stage (on the right side of the stage if you’re facing it). To get the area where to the interpreter is located in order to see them face-to-face please visit the Accessible Customer Service Hub on arrival to the event (located by the entrance to the main stage Viewing Platform). From here one of the access team will be able to ensure you and a friend can get the right wristband to get to the area where the interpreter is located. This hub can be found on the customer map which will be made available closer to the event date.

EVENT MAP

EVENT RESTRICTIONS & PROHIBITED ITEMS – CONCERT DAYS

 

EVENT RESTRICTIONS

 

 

• There is no re-admission to ticketed concert events after entry. Please plan ahead, once you’re in, you’re in!

 
  • Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons.

  • Chairs, seats, shooting sticks and tables, are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS

• On concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers.  There are a wide variety of licensed bars and catering open throughout the event, as well as free water points. 

 

 

Buggies & pushchairs
Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with  agencies managing the event; it has been agreed that customers may now bring buggies into Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

Use of picnic blankets:
All shows are fully standing. You are welcome to bring a small picnic blanket for personal use in quieter areas away from stages - but please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.
 

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Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
 
If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

               

• Animals, with the exception of assistance dogs, are not permitted at any time on concert days.

Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.

 

Behaviour
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event.  For the safety of all our visitors, crowd surfing and moshing are prohibited.

 

 

PROHIBITED ITEMS

In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).  


 

 

• Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons

 

• Chairs, seats, shooting sticks and tables are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS

 

• Suitcases, luggage and large bags (anything bigger than a canvas shopping bag / overarm bag) are prohibited. Note that cloakroom facilities are limited to holders of VIP Garden tickets only and there are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home. Train stations in London where items can be stored for a fee are listed here.

•Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited . and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items

 

 

               

• New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.
•Unauthorised professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

 

 

CUSTOMER AGE POLICIES & RESTRICTIONS

Age policies:

No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry.

AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision. 

Children under the age of 2 will be admitted free of charge

Not every day at Time Hyde Park is suitable for young children. It is your responsibility to check the suitability of an event for any children in your party, this includes the type audience the event is likely to attract and whether such an audience is a suitable environment for children in your party.

Hyde Park has a number of big screens displaying performances and the closer you go to the North Entrance, the less busy the event will be for families to enjoy a comfortable experience with young children. 

Some shows may have further age restrictions so please check at point of purchase.


Buggies & pushchairs:

Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

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Challenge 25

If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
 
If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

VIDEO AND SOUND RECORDINGS

Please note that film cameras may be present at the Event. By entering the Event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

CCTV

A CCTV system is in operation across the whole event site for everyone’s safety and wellbeing. The scheme is controlled by AEG Presents (UK) Ltd.

LOST & FOUND PROPERTY

We work with the lost property specialists, NotLost, who handle all our enquiries. Submit an enquiry at https://notlost.co/hydepark2019 with as much information as possible, including any distinguishing features that will identify you as the owner.

 

Once you complete the form, you will receive a unique reference number, please quote this if NotLost contact you directly. If you would like to check the status of an enquiry after 15th July they can be reached via [email protected]

ANY MORE QUESTIONS?

What to do if you need to get in touch:

  • If you have already made your purchase and have a question about your ticket please contact your point of purchase (see Authorised Ticket Agents)
  • If you have not received your tickets 72 hours prior to your event date, please also contact your point of purchase.
  • If you have not yet purchased a ticket to Hyde Park because you have a question related to ticketing please contact AXS.com
  •  If your query is regarding accessible tickets see our Disability Access information
  • If your question is not answered anywhere on this page, please email [email protected] but allow 72 hours for a response or call customer services on 0844 824 0300. Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm. Calls to this number are charged at standard rate of 7 pence per minute plus your operator’s access charge.

Job Opportunities:

Vacancies for 2019 will be posted on the on the AEG Careers website

PR/Media enquiries only:  [email protected]

Brand Sponsorship Enquiries only[email protected]