An Evening with Michael Bublé

FREQUENTLY ASKED QUESTIONS

This page aims to give you all the general information you need about facilities, restrictions and prohibited items. 

Please note that the information below is subject to change.
 
The main points to be aware of are:

  • There is no re-admission after entry. Please plan ahead because once you’re in, you’re in!
  • Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats. You are permitted to bring a blanket to sit on, although you may be asked to pack this up when the show starts.
  • We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! No refunds will be given due to inclement weather.
  • No food or drink is permitted to be brought into the events (with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).
  • We will not allow large bags into the events but you will be permitted to take small bags in with you. We class small bags as no larger than 35cm x 40cm x 19cm. 
  • No banners, flags or laser pens are permitted.
  • Animals, with the exception of registered assistance dogs, are not permitted in the Event.
  • The unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may confiscated and any tapes or films destroyed.

Ticket Information

General Admission Standing: £70.00 + fees
Gold Circle Standing: £175.00 + fees

Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled.  Please refer to our Terms and Conditions.

Authorised ticket agents:
AXS
Ticketmaster

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Customer Services

If you have already made your purchase and have a question about your ticket please contact your point of purchase.
 
If you have not received your tickets 72 hours prior to your event date, please contact your point of purchase.
 
If you have not yet purchased a ticket to the event because you have a question related to ticketing please contact AXS.com.
 
If your query is regarding accessible tickets see our Disability Access Information below.
 

Food & Drink

No food or drink is permitted to be brought into the events but there will be a range of food and drink available to purchase on site.

Hampers for select shows are available to purchase via AXS.com.

There will be free drinking water on site.

Disability Access

The following facilities are available only when booked in advance, with valid proof of disability and subject to availability.

Disability access will be sold via AXS online:

DDA online bookings

If you are in need of a British Sign Language (BSL) Performance Interpreter, please contact AEG Presents.

Viewing platform

This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable, and a Personal Assistant (PA) if required.

Ticket includes:

  • A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
  • A reserved place on the Viewing Platform at the Main Stage
  • General Admission entry
  • Use of accessible toilets
  • Chairs on the platforms will be provided with priority for customer requiring these

Ground Level Viewing Area

This is a standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time, and a PA if required.

Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:

  • A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
  • A reserved place on the Ground Level Viewing Area at the Main Stage.
  • General Admission entry
  • Use of accessible toilets, which are located at every toilet block at the event
  • Chairs will be provided with priority for customers requiring these

A customer and PA pass providing access to the above will be provided at the Viewing Platform area on the day.

The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability will be required on the day of the show, to provide you with access to the above booked facilities.

Transportation