FAQs

Tickets

How do I buy tickets?

You can buy tickets online, via telephone, through the venue box office and through any of our authorised ticket sellers listed below

How do I purchase accessible seating?

Contact the venue Box Office directly for specific booking information and facilities information.

Why is there a booking fee?

Ticket agents charge a booking fee to help cover all the costs of the whole ticket buying process. This includes expenses such as the credit/debit card processing services, merchant fees, the distribution costs, the installation and maintenance of computer hardware and software, customer services, labour costs and more.

Are there any limits on purchases?

For each event there is a limit on the number of tickets each person can purchase to ensure that as many people as possible have access to tickets. Once you have selected your number of tickets these are then removed from the overall ticket inventory and placed in your basket. As a result there is a time limit within which you must purchase your tickets. If you do not purchase the tickets placed in your basket within this time limit, the tickets are then returned to the overall ticket inventory for other customers to purchase.

Can I change my tickets if better ones become available?

Unfortunately once a booking has been made we cannot exchange or cancel the ticket unless the event is cancelled or postponed or the event information has significantly changed.

Question about your tickets?

In the first instance please contact your point of purchase for all enquiries relating to your purchase. We have included a list of trusted ticket agents below with associated reference numbers if you are unsure who you purchased your tickets through.

AXS www.axs.com
An AXS Booking Reference Number has 3 digits, followed by a dash and then 8 further digits (e.g. 012-3456 7890). For support relating to yourAXS booking please contact: 08448 24 48 24 or email: supportuk@axs.com. You can also check their FAQ’s at www.axs.com/support.
See Tickets www.seetickets.com
A See Tickets Booking Reference Number will usually have 8 digits mostly starting with a 3 or 4 (e.g. 34567891). For Customer support on See Tickets bookings please visit: www.seetickets.com/customerservice.
Ticketmaster www.ticketmaster.co.uk
A Ticketmaster Booking Reference Number has 2 digits, followed by a dash and then a further 5 digits ending in UK (e.g. 12-34567/UK). You can contact Ticketmaster via their website at www. Ticketmaster.co.uk/help or by phone on 08444 999 999.
Gigantic www.gigantic.com
A Gigantic Booking Reference Number will have 4 digits a dash, then 4 digits a dash and a further 4 digits (e.g. 1234-5678-9012). You can contact Gigantic via email: customerservices@gigantic.com or by phone on 0115 807 7900.


 

Where can I see your Terms & Conditions?

Please note that terms and conditions apply from your point of purchase and as such you should check these with your ticket agent. To see the AEG Presents terms and conditions, please CLICK HERE.

I haven’t received my confirmation email.

If you don’t receive your confirmation immediately email after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder. 
If you still haven’t received your confirmation email, or have lost it, please contact your point of purchase directly.

I haven’t received my tickets.

Ticket dispatch for most events occurs 7-10 days before the event date for security purposes. Please Note: If you still haven’t received your tickets 3 days before the event please contact your point of purchase and have your Order Reference Number and full name and address on hand to speed up the process.

I think my tickets may be lost or stolen.

If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your Booking Reference Number and full name and address to speed up the process.

I’ve recently moved house, can I change my delivery address for my tickets?

Only bookings already made but not yet printed can be altered. Any tickets already printed or posted out will not be altered and will automatically go to the address you provided to us when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:
1) Old Billing Address 
2) New Billing Address 
3) Last 4 digits of the card used to make the purchase
4) Booking Reference Number

Can someone else collect my tickets if they are ‘Care of the Box Office’?

If your tickets are set for box office collection and you are not attending the event, certain venues may allow for someone else to collect your tickets in exceptional circumstances. Please check with the venue directly.

I live outside the UK, how do I get my tickets?

You will need to contact your point of purchase directly to arrange delivery or collection of the tickets on the event date.

VIP PACKAGES

Are there any upgrades or VIP packages available for any shows?

For selected shows we offer VIP packages. These special packages include anything from Early Access into a venue to Meet and Greets with your favourite act. Please check for list of ticket types at purchase point. 

I have booked a VIP package but have not received my tickets or itinerary.

Please contact the ticket agent you purchased your package from in the first instance. 

SHOW INFORMATION

What happens if my event is cancelled or postponed?

Please call the ticketing agent for the cancelled or postponed event to receive a refund or exchange for that event. Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

How do I get directions to the show?

Directions for most shows can be found on the venue’s official website. Each event detail page shows the venue name as a hyperlink to their official website. Directions may also be available on the official ticketing agent’s website for the relevant event.

What are the event timings?

Please check the venue website for event timings relating to the relevant event.

Can I bring my camera?

All venues have a specific policy on the use of camera equipment. Please check directly with the venue for the specific event in question.

How can I meet an artist?

Only the artist’s record company, artist’s management, or artist’s fan club may grant backstage access. AEG Presents does not handle artist access. Occasionally VIP packages may include a Meet and Greet, please check individual event listings on our website for further details of available packages.

How do I contact an artist for a donation, charity, or special circumstance enquiries?

AEG Presents is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private Meet and Greet with or on behalf any artist or festival. We suggest you contact the relevant artist directly through their official website, Facebook page, or Fan Club online, or contact their Agent, Publicist, or Manager directly. AEG Presents regrets that it does not have the ability to help locate contact information for an artist.

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